Hotels and restaurants benefit substantially from the Service Beyond Expectation program. Highly specialized consultation, training, manuals, and incentive programs are provided for employees to substantially increase their customer service skills.

Hotels:
From the time a guest makes a reservation, and from check-in to check-out, your accomodations become their home. When your guests are made to feel special throughout their experience, the likelihood that they will return and refer others increases substantially. Not only that -- hotel staff also experience a higher rate of job satisfaction in the process. The Service Beyond Expectation training provides staff at every level of the experience with crucial information and performance standards which are superior.

Restaurants:
From the food preparation process, to guest seating and serving, restaurants benefit tremendously when guests are made to feel special. The Service Beyond Expectation training analyzes your system and provides both proven, and customized training to your staff to maximize employee customer service skills. The results achieved through this the Service Beyond Expectation training are substantial.