RJ Feder & Associates, Inc. provides training to businesses in the service industry, taking examples from mutiple 5-star customer service leaders. The strategies used by these industry leaders have been distilled into a thorough and comprehensive staff-training program.

The training program is a multi-step process. Training manuals, ongoing consultation, and an employee rewards program are crucial elements to our system and to your customers’ satisfaction.

Completion of the Service Beyond Expectation program results in a publicly displayed seal, a presence upon our web site, and customer referrals. Once your staff has completed the training, the results are striking. Your establishment will be a top-level customer service provider.